Terms and Conditions

 

Effective Date: January 2025

Welcome to On Point Prosthetics. These Terms and Conditions govern your use of our website www.nippleprosthetics.co.uk and any purchases made through it. By placing an order or browsing our site, you agree to be bound by these terms. If you disagree, please do not use our website.

 

1. About Our Products

We specialise in handmade, bespoke areola prosthetics created to order. Each item is carefully crafted and unique. Please note that due to the bespoke nature of our products, slight variations in colour, texture, or appearance may occur and are not considered faults.

 

2. Ordering and Payment

• Orders can be placed online through our website.

• Full payment is required at checkout.

• We accept payments via [Stripe / PayPal / Credit/Debit Cards].

• Orders are processed once payment has been received in full.

 

3. Production Time

As each item is handmade to order, please allow 5-7 days for production. During busy periods or for complex custom requests, this may be extended — we will notify you if this is the case.

 

4. UK-Only Shipping

We currently ship within the United Kingdom only.

• Orders are shipped via [Royal Mail / Courier Service] using a tracked and/or signed-for delivery service.

• Estimated delivery time post-dispatch: [1–3 working days].

• Shipping fees will be calculated at checkout unless otherwise stated.

You will receive an email notification once your order has been dispatched.

 

5. No Returns Policy

Due to the personal and hygienic nature of our products, we do not accept returns or exchanges under any circumstances. All sales are final.
We strongly recommend that you review all product descriptions and contact us with any questions before placing your order.

 

6. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery at [your email address].

• Please include your order number, a detailed description of the issue, and clear photographs.

• If your claim is approved, we will offer a replacement, refund, or store credit at our discretion.

We are not responsible for:

• Damages reported after 48 hours

• Issues arising from misuse, mishandling, or improper storage

 

7. Intellectual Property

All content on this website, including text, photos, logos, product designs, and artwork, is the intellectual property of On Point Prosthetics and may not be reproduced, copied, or distributed without our written consent.

 

8. Privacy and Data Protection

We are committed to protecting your personal data and complying with the UK GDPR and Data Protection Act 2018.

• For full details on how we handle your personal data, please see our [Privacy Policy].

• We use cookies to enhance your experience. Learn more in our [Cookie Policy].

 

9. Limitation of Liability

We make every effort to ensure our products and services meet a high standard. However, we are not liable for:

• Any indirect or consequential loss

• Any dissatisfaction arising from the misuse or misunderstanding of our products

• Delays outside our control (e.g. postal strikes, illness, or natural disasters)

 

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of the site after these changes indicates your acceptance of them.

 

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.