Privacy Policy

Effective Date: January 2025

At On Point Prosthetics, your privacy is a top priority for us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [yourwebsite.co.uk], make a purchase, or interact with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. What Information We Collect

We may collect and process the following personal data:

• Identity Data – name, username, or similar identifier

• Contact Data – billing address, delivery address, email address, and phone number

• Transaction Data – details of purchases, payment method (note: we do not store card information)

• Technical Data – IP address, browser type, operating system, and website usage

• Marketing Preferences – your preferences in receiving marketing from us

 

2. How We Collect Your Data

We collect your data when you:

• Place an order on our website

• Fill in a contact form or sign up for updates

• Engage with us on social media or via email

• Browse our website (via cookies and analytics)

 

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders

• Communicate with you about your purchase or enquiry

• Provide customer support

• Improve our website and services

• Send marketing emails (only with your consent)

We do not sell or rent your personal data to third parties.

 

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to process your orders and deliver services

• Legal obligation – to comply with tax, accounting, or regulatory obligations

• Consent – for marketing communications

• Legitimate interests – to improve our website and understand customer needs

 

5. Data Sharing

We may share your information with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery providers (e.g., Royal Mail, Evri)

• Website hosting and analytics providers

All third parties are required to protect your data and only process it in accordance with our instructions.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal or accounting obligations.

 

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request the deletion of your data

• Object to or restrict data processing

• Withdraw consent at any time (e.g., for marketing emails)

To exercise these rights, contact us at:
📧 info@kally.co.uk

 

8. Cookies

We use cookies to enhance your browsing experience. For full details, please refer to our [Cookie Policy].

 

9. How We Protect Your Data

We use appropriate security measures to protect your personal data, including encrypted website connections (SSL), secure payment gateways, and restricted access to data.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

On Point Prosthetics
📧 info@kally.co.uk
📍 27 Bridge Street, Hitchin, Hertfordshire, SG5 2DF

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk